Last updated: 18 November 2025

Introduction

This Privacy Policy explains how Gold Care Homes (“we”, “us”, “our”), acting as the data controller for Lynwood Village, collects, uses, stores, and protects personal data. It also outlines your rights under UK data protection law.

Website: https://lynwoodvillage.co.uk

1. Personal Data We Collect

1.1 Information you provide directly

We collect personal data when you:

• Submit a contact form
• Make an enquiry
• Request a brochure
• Apply for a job
• Provide optional details through any website form

This may include your name, email address, telephone number, address (if supplied), CV details, employment history, and the contents of your enquiry.

1.2 Information collected automatically

Through cookies and analytics tools, we may collect:

• IP address
• Device and browser details
• Pages visited and time spent on the website
• Analytics and behavioural data

Tools may include Google Analytics, Facebook, LinkedIn, and Vimeo.

1.3 Offline information

Lynwood Village requires visitors to sign in for safety and compliance. This may include your name, time of arrival and departure, and purpose of visit.

2. How We Use Personal Data

• Responding to enquiries
• Sending requested brochures
• Managing job applications and recruitment
• Improving our website and user experience
• Safety, safeguarding, and compliance requirements

3. Lawful Bases for Processing

3.1 Consent

• Non-essential cookies
• Optional communication preferences

3.2 Contract or steps prior to entering a contract

• Responding to enquiries
• Sending brochures
• Processing job applications

3.3 Legitimate interests

• General communication management
• Recruitment administration
• Improving website performance
• Maintaining a safe environment for residents and visitors

3.4 Legal obligation

• Visitor sign-in information for safety and regulatory compliance
• Certain recruitment documentation

4. Sharing Your Information

Your information may be shared with trusted third parties, including:

• CRM systems used by Gold Care Homes
• Breezy HR recruitment platform
• Website hosting and IT providers
• Analytics platforms such as Google, Facebook, and LinkedIn
• Regulatory or professional advisers where necessary

All partners must handle your data securely and in line with UK GDPR.

5. International Data Transfers

Some services operate outside the UK (e.g., Google, Facebook, LinkedIn, Breezy HR). We use safeguards such as Standard Contractual Clauses (SCCs) or adequacy regulations to protect your data. More details are in our Cookie Policy.

6. Data Retention

• Enquiries: 12–24 months
• Recruitment data: up to 12 months for unsuccessful applicants
• Visitor sign-in details: retained for a reasonable compliance period
• Cookie data: as outlined in the Cookie Policy

Longer retention may apply if required by law.

7. Your Rights

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

You may also raise concerns with the Information Commissioner’s Office (ICO).

8. Security

We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss.

9. External Links

Our website may contain links to other sites. We are not responsible for the privacy practices of external websites.

10. Contact Details

Gold Care Homes
1st Floor, 2 Vine Street
Uxbridge UB8 1QE
United Kingdom

Email: info@goldcarehomes.com
Telephone: 01895 257010
Website: https://lynwoodvillage.co.uk